Shipping policy

Every Fiore's Bridal gown is handcrafted to order in our Istanbul atelier and delivered to brides around the world. Below you will find how long your gown takes to make, how it travels to you, and what to expect at customs.

Shipping

FREE WORLDWIDE SHIPPING
Shipping is free on every gown. Your dress travels by fully insured, tracked express courier at no extra cost to you, wherever you are in the world.

TÜRKİYE
Domestic orders are delivered by insured courier, typically within 1–3 business days of dispatch. Brides in Istanbul are also welcome to collect their gown in person at our atelier after the final fitting.

UNITED STATES, CANADA, UNITED KINGDOM, EUROPE & AUSTRALIA
International orders are shipped by insured express courier (such as DHL Express, UPS or FedEx) and typically arrive within 3–5 business days of dispatch. A tracking number is emailed to you as soon as your gown leaves our atelier.

UNITED ARAB EMIRATES, SAUDI ARABIA & REST OF THE WORLD
Orders are shipped by insured express courier (such as DHL Express, UPS or FedEx) and typically arrive within 3–7 business days of dispatch, depending on your location. Tracking details are emailed once your order ships.

Every gown is carefully steamed, wrapped in acid-free tissue and packed in a protective garment box so it arrives ready to wear.

Dispatch

Because each gown is cut and sewn to your measurements, dispatch times depend on the type of order:

  • MADE TO MEASURE (COLLECTION DESIGN): Dispatched in just 4–6 weeks after your measurements and order are confirmed.
  • MADE TO MEASURE WITH DESIGN CHANGES: Changes such as added sleeves, a new neckline, a longer train or different lace. Dispatched 5–7 weeks after your design and measurements are confirmed.
  • BESPOKE / PHOTO-TO-GOWN: Gowns created from your own inspiration photo. Your timeline is confirmed during your consultation, typically 6–8 weeks.
  • PRIORITY (RUSH) ORDERS: Need your gown sooner? Contact us before ordering — rush production can often be arranged, subject to atelier availability.

We recommend placing your order at least 2–3 months before your wedding date to leave comfortable time for production, delivery and any final local alterations.

Currencies, Duties & Taxes

All prices are shown in US Dollars (USD). Your bank may apply its own exchange rate if you pay in a different currency.

International orders may be subject to import duties, taxes (such as VAT, GST or sales tax) and customs clearance fees charged by your country. These charges are not included in our prices or shipping and are payable by the recipient upon delivery. As rates vary by country, we recommend checking with your local customs office for an estimate before ordering.

UNITED STATES
Orders are shipped Delivered Duty Unpaid (DDU). Any import duties or fees are collected by the courier before or at delivery.

CANADA
Orders are shipped Delivered Duty Unpaid (DDU). GST/HST and any applicable duties are payable by the recipient and collected by the courier before or at delivery.

UNITED KINGDOM & EUROPEAN UNION
Import VAT and any applicable duties are payable by the recipient on arrival. The courier will contact you to arrange payment before delivery.

AUSTRALIA
GST and any applicable duties are payable by the recipient on arrival.

UNITED ARAB EMIRATES, SAUDI ARABIA & REST OF THE WORLD
Orders are shipped Delivered Duty Unpaid (DDU). All duties and taxes are the responsibility of the recipient. If duties are not paid, the courier may return or abandon the parcel; Fiore's Bridal cannot be held responsible for gowns returned or lost for this reason.

Our team prepares all commercial invoices and shipping documents for every order to help your gown clear customs smoothly.

Tracking & Delivery

  • A tracking link is emailed to you on the day your gown is dispatched.
  • A signature is required on delivery. Please make sure someone is available to receive the parcel, or arrange a convenient time directly with the courier.
  • Please check that your delivery address is correct when ordering. Address changes can be made free of charge until your gown is dispatched.
  • Every shipment is fully insured. In the rare event that your parcel is lost or arrives damaged, contact us within 48 hours of delivery and we will resolve it with the courier for you.

Questions?

Our atelier team is happy to help with delivery dates, customs or rush orders. Email support@fioresbridal.com or message us on WhatsApp.