Order Policy

Every Fiore's Bridal gown is handcrafted to order, cut to your own measurements and finished by hand in our Istanbul atelier. Because each gown is made exclusively for you, our policy is different from a standard ready-to-wear store. Please read it carefully before placing your order.

Made-to-Order Gowns Are Final Sale

Made to Measure, Made to Measure with Design Changes and Bespoke / Photo-to-Gown orders cannot be returned, exchanged or refunded for change of mind, including a change of style, size or wedding plans. This is because your gown cannot be resold once it has been made to your measurements.

Before Production Begins

  • We confirm your design, measurements and timeline with you in writing before cutting begins.
  • Design changes and measurement updates can be made free of charge until your gown enters production.
  • If you need to cancel before production has started, please contact us as soon as possible and our team will review your request.
  • Once production has started, orders can no longer be cancelled.

Our Quality Promise

Every gown is inspected by our atelier team before dispatch. If your gown arrives with a manufacturing fault, or does not match the design and measurements we confirmed together, please contact us within 48 hours of delivery with photos. We will work with you to put it right, by repairing, remaking or adjusting the gown at no cost to you.

Fit & Adjustments

Because we work from the measurements you provide, it is important to follow our Measurement Guide carefully; our fitting expert will review your measurements with you before production. If the gown does not fit as expected and the measurements we used match the ones you confirmed, we will guide you through any minor adjustments with a local tailor. Bodies can change in the months before a wedding, so we recommend planning a final fitting 4–6 weeks before the big day.

Damaged or Lost in Transit

All gowns are shipped fully insured. If your parcel arrives damaged or does not arrive, contact us within 48 hours of the expected delivery date and we will resolve it with the courier for you. See Shipping & Delivery for more information.

How to Contact Us

Email support@fioresbridal.com or message us on WhatsApp with your order number, and our atelier team will reply within 1–2 business days.