Privacy policy

Last updated: October 13, 2026

Fiore's Bridal ("Fiore's Bridal", "we", "us" or "our") operates this website and online store, including all related information, content, features, tools, products and services (together, the "Services"), from our atelier in Istanbul, Türkiye. Our Services are powered by Shopify. This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, request a consultation, place an order or otherwise communicate with us.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how we collect, use and disclose your personal information as described here. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

Personal Information We Collect or Process

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. It does not include anonymous or de-identified information. Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact details such as your name, email address, phone or WhatsApp number, billing address and shipping address.
  • Measurements and fitting details such as the body measurements, height, wedding date, design preferences and inspiration photos you share with us so we can make your gown. We only use these to design, make and fit your order.
  • Order and payment information such as the gowns you enquire about or order, order history, form of payment and payment confirmation. Card details are processed securely by our payment providers; we do not store full card numbers.
  • Account information such as your login details, preferences and settings if you create an account.
  • Communications with us including messages, emails, WhatsApp chats, video consultations and enquiries you send to our atelier team.
  • Device information such as your browser, device type, network connection and IP address.
  • Usage information such as the pages and gowns you view and how you navigate the Services.

Personal Information Sources

We collect personal information:

  • Directly from you when you browse, book a consultation, send us measurements or inspiration photos, place an order, create an account or contact us;
  • Automatically through the Services, including from your device through cookies and similar technologies;
  • From our service providers who collect or process information on our behalf, such as payment processors, couriers and hosting providers; and
  • From our partners or other third parties, such as social media platforms when you interact with our pages or advertisements.

Cookies

Like most websites, we use cookies and similar technologies to make the Services work, remember your preferences (such as your country and currency), understand how the Services are used and, where permitted, show you relevant advertising. You can manage cookies through the cookie banner on our site (where available) and through your browser settings. Blocking some cookies may affect how the Services work.

How We Use Your Personal Information

  • To make and deliver your gown. We use your details, measurements and design preferences to provide consultations, create and fit your made-to-measure gown, process payments, arrange shipping and keep you updated on your order.
  • To communicate with you. We use your information to answer enquiries, provide customer support and send service messages about your order or account.
  • Marketing and advertising. With your consent where required, we may send you news about new collections and offers by email or messaging, and show you advertising on other websites and social media. You can opt out at any time.
  • To improve the Services. We use usage information to understand what brides are looking for and improve our website and collections.
  • Security and fraud prevention. We use your information to protect our Services, customers and business, and to detect and prevent fraud.
  • Legal reasons. We use your information to comply with applicable laws, respond to lawful requests and enforce our terms.

Where the GDPR, UK GDPR or Turkish Personal Data Protection Law No. 6698 ("KVKK") applies, we rely on the following legal bases: performance of a contract (to make and deliver your order), our legitimate interests (to run and improve our business and keep it secure), your consent (for marketing and non-essential cookies) and compliance with legal obligations.

How We Disclose Personal Information

We do not sell your personal information. We may share it for legitimate purposes, including:

  • With Shopify and other service providers who help us operate our business, such as IT and hosting, payment processing, analytics, customer support, cloud storage and email or messaging services;
  • With couriers and customs agents (such as DHL and FedEx) to deliver your gown;
  • With advertising and marketing partners to show you relevant advertising, where permitted by law;
  • When you ask us to, or otherwise consent to the disclosure;
  • In connection with a business transaction such as a merger or sale, or to comply with legal obligations, respond to lawful requests, enforce our terms and protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located outside your country. To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may link to websites or platforms operated by others, such as Instagram, Pinterest, YouTube or WhatsApp. We are not responsible for their privacy practices or content, and we encourage you to read their privacy policies. Information you post on public platforms may be visible to others.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security and Retention of Your Information

We use reasonable technical and organisational measures to protect your personal information, but no method of transmission or storage is completely secure. Please do not send sensitive information to us through unsecured channels.

We keep your personal information only as long as needed for the purposes described in this policy: for example, we keep your measurements and order details for as long as you are a customer so we can support alterations and repeat orders, and we keep transaction records as long as required by tax and accounting laws. You can ask us to delete your measurements at any time.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

  • Access / know: to ask what personal information we hold about you and receive a copy;
  • Deletion: to ask us to delete your personal information;
  • Correction: to ask us to correct inaccurate information;
  • Portability: to receive a copy of your information in a portable format;
  • Objection and restriction: to object to or restrict certain processing (EEA, UK and Türkiye);
  • Withdraw consent: to withdraw consent at any time where we rely on it, without affecting earlier processing;
  • Opt out of marketing and targeted advertising: you can unsubscribe using the link in our emails, reply STOP to messages, or contact us. Where required, we honour Global Privacy Control signals as an opt-out request.

US residents: residents of California and other US states with consumer privacy laws may exercise the rights above. We do not sell personal information for money, and we will not discriminate against you for exercising your rights. You may use an authorised agent to submit a request on your behalf.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding, and we will reply within the time required by applicable law.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority, for example the Information Commissioner's Office in the UK, your national supervisory authority in the EEA, or the Personal Data Protection Authority (KVKK) in Türkiye.

International Transfers

We are based in Türkiye and serve customers worldwide, so your personal information may be transferred to, stored and processed in countries other than your own, including Türkiye, the United States and countries where our service providers operate. Where we transfer personal information from the EEA, the UK or Türkiye, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses or other mechanisms permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for legal or regulatory reasons. We will post the updated policy on this page with a new "last updated" date and give notice where required by law.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:

Fiore's Bridal
Gümüştekin İş Merkezi, Atatürk Mah., Alemdağ Cad., Necmettin Öztürk Sok. No:2 K:3 D:9/A, 34764 Ümraniye, Istanbul, Türkiye
Email: support@fioresbridal.com
Phone / WhatsApp: +90 533 359 84 01

For the purposes of applicable data protection laws, Fiore's Bridal is the data controller of your personal information.